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Policies that you should be aware of:
Before you book, please be aware that:
Full medical history must be provided and consent form must be signed before any treatment can be carried out.
Laser treatment can only be given to those aged 18 and over.
Laser cannot be carried out on those who are pregnant. If you become pregnant during a course of sessions with us, we will pause your treatments so you can resume after pregnancy. If you wish to have a refund please refer to our refund policy (see below). Treatment can be resumed from at least 3 months after delivery.
There are certain restrictions with medication and laser treatment, please bring details of any medication you are on to your consultation.
Laser cannot be done if you have a tattoo on the area you wish to be treated as this will react to the laser and cause burns.
It is up to you to follow precautionary and post treatment care. We have the right to refuse treatment if you: have not shaved the area before your session, have a sun tan, or have used any products on the area of skin which is to be treated. Treatment sessions will be lost if you turn up to the session and have not followed the guidelines.
Care instructions are given at your initial patch test and consultation. The instruction sheets can also found on our website pages. It’s extremely important to follow guidelines to make sure you and your treatments are safe. This is a joint effort between you and our laser technicians.
If you are concerned about anything regarding your treatment you can contact us straight away and we will be happy to help.
Missing appointments, rescheduling, and cancelling:
If you do not turn up to an appointment and do not notify us by speaking to one of our team members then the session will be lost.
Rescheduling or cancelling appointments within 48 hours of the appointment time will incur a fee in order to keep the session. The following fees apply:
- To keep a 10 minute appointment that fee is £10
- For a 15 minute appointment the fee is £15
- For a 30 minute appointment the fee is £30
- For a 1 hour appointment the fee is £50
Courses of 6 are usually non-refundable. If, in extenuating circumstances, you are not able to continue with treatment then a refund can be organised for the remaining sessions. The amount to be refunded is calculated by the amount leftover after the single session prices, with any offers that were available at the time of purchase, is applied for the number of sessions already carried out.
Bringing children and others with you to your appointments:
Unfortunately we do not have child minding facilities at our clinic. As we are medical clinic, it is not recommended to bring children, family members or friends in unnecessarily/or if they do not have an appointment with us. Please make childcare arrangements beforehand. If you have more than one child booked in for an appointment with us, please arrange for another responsible adult to be with you to help supervise. Whilst we follow child protection policies and health & safety procedures, our staff are not responsible to looking after your child.
Children cannot be present in the laser treatment room.