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Complaints policy

Complaints Policy

Park Private Clinic welcomes all comments from its service users weather they be positive or negative. We feel strongly that opinions expressed about our service are a valuable learning opportunity for us as a service provider.

The Practice Complaints Procedure is coordinated by our Practice Manager, Dr Anib Rehman.

All complaints should be submitted in writing as soon as is practical after the incident that led to the complaint. All complaints, will initially be dealt with, by our practice manager – Dr Anib Rehman. Some complaints however require further investigation and consideration and will be passed onto independent complaint handlers to give an unbiased and informed opinion.

We aim to report back to you within 20 working days. If this is not possible the reason for the delay will be explained to you and you will be given a revised date for the completion of the investigation.

Making your complaint about our service will in no way limit you to complaining to external agencies who, help to regulate our service provision. If you are not happy with the way your complaint was handled you may also complain to:

The Independent Doctors Federation at the following address:

IDF Administration
18 Horn Lane
Woodford Green
Essex
IG8 9AA

Further information about the IDF process can be accessed via the following link:http://www.independenthealthcare.org.uk

Please see attached a copy of our complaints leaflet which will help you to follow the clear process for making a complaint and describes what you can expect.